PRIVACY POLICY
PREAMBLE
This privacy policy is intended for users (hereinafter “the User”) of the website
https://www.heavnstay.com/ (hereinafter “Site”) published by HeavnStay Agency,
a limited liability company with capital of €1,000, whose registered office is located at 3 Rue des Mimosas,
06400 CANNES, registered with the Registre du Commerce et des Sociétés de Cannes (hereinafter referred to as “the Service Provider”) and aims to
present to the User the content of the personal data processing
personal data processed on the Site.
The Service Provider undertakes in any event to comply with the following four essential principles:
● only collect data that is strictly necessary for its intended purpose
● the User remains the owner of his/her personal data
● data is processed transparently, confidentially and securely
● data is kept for no longer than is necessary for the purposes for which it is processed
the purposes for which they are processed.
The processing of personal data is governed:
● by law n°78-17 of January 6, 1978 relating to information technology, files and civil liberties
● by Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, which came into force on
May 25, 2018 (hereinafter “RGPD”)
In accordance with the latest recommendations of the CNIL (2021), the Service Provider has implemented all the measures
necessary in order to give the User the possibility of knowing the full extent of his rights and being able to exercise them.
exercise their rights with regard to cookies via a banner provided for this purpose when they enter the Site, allowing them to expressly declare whether or not they consent to the use of certain cookies when browsing the Site.
expressly declare their consent or not to the use of certain cookies when browsing the Site.
PURPOSES OF PROCESSING
Data may be collected for explicit, legitimate and specific purposes in order to ensure:
● the proper operation and ongoing improvement of the Site, its services and functionalities
● management of the User's subscription to the alert service
● the management of requests for access, rectification and opposition rights, deletion, limitation, portability
portability, right to oblivion and the right to lodge a complaint with the CNIL
● preparation of commercial statistics.
● compliance with legal obligations.
In any event, and for each defined purpose, the Service Provider will do everything in its power to
confidentiality of the personal data entrusted to it, in compliance with the laws and regulations
laws and regulations in force.
DATA CONTROLLER
Personal data is collected and processed by HeavnStay Agency,
a limited liability company with share capital of €1,000 whose registered office is located at 3 rue des mimosas, 06400
CANNES registered with the Registre du Commerce et des Sociétés de CANNES,
responsible for the processing of personal data in connection with the operation of the Site.
For any questions relating to the management and use of personal data, the User should
send an e-mail to the following address: contact@heavnstayagency.com
COLLECTION AND PROCESSING OF PERSONAL DATA
Personal data communicated by the User to the Service Provider is processed by computer and stored and used by the Service Provider.
are stored and used by the latter for the purposes described in the aforementioned article and concern :
- identification data (surname, first name, e-mail address, telephone number, postal address) ;
- connection data and cookies (IP addresses, connection logs);
- communication with Users in order to respond to their requests and solicitations;
- management of complaints and disputes;
- the sending to Users, after having obtained their express prior consent, of offers concerning goods
that may be of interest.
In particular, the Service Provider may collect personal data :
- when visiting the Site
- when registering on the Site
- during exchanges with the Service Provider or its teams via the Site
- when requesting contact on the Site
Furthermore, when the User visits the Site, browsing data may be collected and processed by the Service Provider
by the Service Provider or by any service provider of its choice for statistical purposes, in order to improve the use of the
Site, and in particular to measure the number of pages viewed, the number of visits and the User's path through the
site.
CONSENT
Where necessary under the French Data Protection Act, the Service Provider undertakes to obtain the User's consent and/or to allow the User to object to the use of his/her data for certain purposes.
and/or to allow the User to object to the use of his/her data for certain purposes.
The Service Provider may send commercial solicitations to Users who have given their consent. If subsequently
and without providing any other reason to the following address: contact@heavnstayagency.com
Users no longer wish to receive such solicitations, they may at any time send a free e-mail to
RECIPIENTS OF PERSONAL DATA
Only the authorized and specified persons listed below may have access to the User's data.
data:
● Authorized personnel in the various departments of the Service Provider (authorized personnel in the communication,
administrative, logistics and IT departments, in charge of customer relations and control) ;
● The Service Provider's subcontractors who act in the name of and on behalf of the Service Provider, in particular the host of the
Site;
● The courts concerned, mediators, chartered accountants, auditors, lawyers, bailiffs,
debt collection companies;
● Third parties likely to place cookies on the User's terminals (computers, tablets, mobile phones
cell phones, etc.) when the User consents to this;
● Third-party social networks, the Site may use social plugins provided and operated by third-party companies, such as
such as the Facebook, LinkedIn and Twitter buttons. As a result, the User may send to third parties the information
he/she views in a section of the Site. If the User is not connected to his or her account with the third party,
the third party will not be able to know the User's identity. If the User is connected to his or her account with the third party,
then the third party will be able to link information or actions relating to its interactions with the Site to the account it holds with the third party in question.
For more information, the User should consult the third party's privacy policies
privacy policies of the third party regarding its data practices.
The User's data will not be communicated, exchanged, sold or rented to any person other than those
those mentioned above.
DATA RETENTION PERIOD
The Service Provider undertakes to ensure that the data collected is kept in a form that enables the User to be identified
the User for no longer than is necessary for the purposes for which the data is collected and processed.
collected and processed.
Data collected via a form, the activation of an alert, the bookmarking of a property via the "add to
my selection" tab, or browsing data relating to fraud prevention and audience measurement.
kept for three (3) years on an active basis from the last activity.
Data collected via the estimate form is kept for three (3) years from the completion of the
or the last contact.
In the aforementioned cases, it may be possible to extend the retention period by two (2) years in an anonymized archive database with restricted access for evidential purposes and in response to judicial requests.
restricted-access, anonymized archive for evidentiary purposes and in response to legal requests.
Telephone conversations recorded as part of the “call me back” service are kept for a maximum of 6 months
otherwise no recording will take place.
In addition, if the User has opted to be called back on his/her telephone number, he/she may withdraw his/her consent at any time.
at any time, and will also have the option, in accordance with article L.223-2 of the French Consumer Code, of
register on the “opposition to telephone canvassing” list at www.bloctel.gouv.fr
USER RIGHTS
In accordance with the amended “Informatique et Libertés” law and the RGPD, the User benefits from the following rights:
● Right of access (article 15 of the RGPD) of rectification (article 16 of the RGPD) of update, completeness of the data
● Right to block or delete personal data (Article 17 of the RGPD) when they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited
● Right to withdraw consent at any time (Article 13-2 of the RGPD).
● Right to limit data processing (Article 18 of the RGPD)
● Right to object to data processing (Article 21 of the RGPD)
● Right to portability of the data that provided, when the data is subject to automated processing based on the User's consent or on a contract (article 20 of the RGPD)
● Right to lodge a complaint with the CNIL (article 77 of the RGPD).
● Right to define the fate of data after the User's death and to choose the communication (or not) of his or her data to a third party previously designated by the User. In the event of death and in the absence of instructions from the User, the Service Provider undertakes to destroy the User's data, unless its retention is necessary for evidentiary purposes or to meet a legal obligation.
These rights may be exercised by sending a simple request by e-mail to :
contact@heavnstayagency.com indicating your contact details (surname, first name, address and a copy of your
identity document) and, where applicable, a legitimate reason when required by law (notably in the event of opposition to the
processing).
SECURITY
The Service Provider and any subcontractors undertake to implement all technical and organizational measures
and organizational measures to ensure the security and confidentiality of personal data processing, in accordance
in accordance with the French Data Protection Act (Loi informatique et Libertés), the European Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés).
(RGPD) and law n°2018-133 of February 26, 2018.
TRANSFER OF DATA OUTSIDE THE EUROPEAN UNION
The Service Provider may transfer User data outside the European Union.
In this event, the Service Provider will inform Users of the measures taken to control the transfer and to ensure
the confidentiality of their data.
MODIFICATION OF PRIVACY POLICIES
This Privacy Policy may be modified by the Service Provider at any time without notice.
Updated in APRIL 2024